Privacy Policy

Privacy Policy

This site is managed by the company Verden Comércio de Calçados e Acessórios Ltda., registered with CNPJ/ME under No. 28.803.454/0003-81, with headquarters in the city of Serra, in the State of Espírito Santo, at Av. Access Bus Station, S/N, Q11 G13, Intermodal Terminal - CEP 29161-376. Here in Santa Lolla, we are committed to protecting your privacy and guarantee the security of your PERSONAL DATA and, for that, we follow the guidelines of Law No. 13.709/2018, General Data Protection Law (“LGPD”).

This Privacy Policy (“Policy”) describes the purpose and method of PROCESSING your PERSONAL DATA during and after your relationship with us, including collection, sharing, as well as DATA retention and deletion periods PERSONAL.

Our Policy may be updated or modified at any time, without prior notice to users, and it is up to them to consult it on our website each time you access it through the link –

If the user has any questions regarding our Policy or request regarding your personal data, you must contact Contact our Manager by email

Access to the site should only be performed by users aged 18 years or over, not being allowed to send, to the site, of personal information by users under this age. Thus, the user expressly declares to be at least 18 years old, and have full capacity to accept the terms and conditions of this Policy for all legal purposes.

1. Definitions

  • The terms described below shall be interpreted, throughout the wording of this Privacy Policy, with the following Meanings:

  • “LGPD”: means Law No. 13,709 of August 14, 2018, also known as the General Personal Data Protection Act.

  • “PERSONAL DATA”: any information related to a natural person, directly or indirectly, identified or identifiable.

  • “HOLDER”: natural person to whom the personal data that are subject to treatment.

  • “PROCESSING”: any and all operations carried out with PERSONAL DATA, such as those referring to collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, disposal, evaluation or information control, modification, communication, transfer, diffusion or extraction.

  • “DATABASE”: structured set of personal data, established in one or several places, electronically or physicist.

  • “ELIMINATION”: deletion of stored data or set of data database, regardless of the procedure employed.

  • "CONTROLOR": natural or legal person, public law or private sector, who are responsible for decisions regarding the treatment of personal data.

  • “OPERATOR”: natural or legal person, governed by public law or private sector, which processes personal data on behalf of the controller and under his guidance.

  • “IN CHARGED/DPO”: person appointed by the Controller to act as communication channel between the controller, the data subjects and the National Data Protection Authority (ANPD).

  • “SANTA LOLLA”: means the women's footwear and accessories brand famously known with more than 16 years in the market.

2. personal data what we treat

  • SANTA LOLLA may process information provided directly by the user, when registering to sell their PRODUCTS on the site. Or also when making a purchase in our physical stores, providing your registration data to receive news or participate in our loyalty program.

  • When placing an order on our website ( or in our stores, the user provides his personal information and contact for registration and participate in promotions and/or surveys by SANTA LOLLA. Our website collects user information, such as name, e-mail address, CPF, residential address and data of the credit card. This data is used to process and complete the order. Data such as name, CPF, email address and delivery address may be stored, even after the of purchase. This way we can send our users messages with information related to your orders, such as delivery status.

  • We may also contact users to tell them about news from Santa Lolla, new products and collections, promotions, finally, the user may also be contacted by email or WhatsApp about such notices. But, in this specific case, know that the user always You can exercise your right not to want to receive our communicated at any time, just click on the link correspondent in the e-mail or contacting us through the e-mail of In charge reported above.

  • In our systems we keep a record of the purchases of our users, the products viewed and any other data registration data that allow us to improve the experience of our users. Statistical analysis of the number of visitors and access are also used to improve the experience on our website, the products we sell and the services we offer.

  • The privacy of our users is fundamental to SANTA LOLLA. The data is stored with absolute secrecy and security and, so that remain intact, SANTA LOLLA expressly recommends that our users never provide their access passwords to third parties, including friends and relatives.

  • The user is solely responsible for the accuracy and veracity of your personal data, under penalty of incurring crimes and being liable, as provided for in the Brazilian Penal Code and other legislation in force.

  • Important: No user is required to provide information to the Our site. However, without giving away certain information when requested, you will not be allowed access to certain functionalities, including specific sections of the online store, the placing an order or accessing other exclusive sections for Registered users. For example, to complete the purchase it is need to inform the address (for delivery) and the CPF (for issuance) of the invoice), data necessary for us to complete the buying process.

3. How we use your personal data (Purpose and way of treatment)

  • We treat your PERSONAL DATA in accordance with the LGPD, with the specific purposes as follows:

  • Make any communication resulting from activity on the website or identification of the respective recipient;

  • Respond to any questions and requests from the user;

  • Provide access to the restricted area of the website or its functionalities exclusive;

  • Compliance with a legal or court order;

  • constassert, defend or regularly exercise rights within judicial or administrative;

  • Prepare general statistics to identify the profile of SANTA LOLLA users and marketing campaign development;

  • Ensure user safety;

  • Keep user records up to date for contact purposes be done by phone, email, SMS, WhatsApp or other means of communication;

  • Inform about SANTA news, promotions and events LOLLA;

  • Support compliance with our legal and tax obligations (for example, record keeping obligations, reporting to authorities, providing information to authorities in the audit context);

  • Support internal and external communication (e.g. answer your questions and provide business updates);

  • Support internal audit requirements, including detection and fraud prevention.

  • Emails sent by SANTA LOLLA do not contain attachments to be downloaded and do not ask for additional data from users. If user does not wish to receive emails from SANTA LOLLA, he must request unsubscribe by clicking on the link available in all emails sent.

  • In addition, SANTA LOLLA may process your PERSONAL DATA based on in legitimate interests, always within the limit of what is expected by the user, mainly taking into account the relationship already existing with the company, and never to the detriment of its interests, fundamental rights and freedoms.

  • We take reasonable physical, technical and administrative measures and adequate to safeguard the information we process.

4. Information about shared use of personal data

  • SANTA LOLLA will never, under any circumstances, pass on, distribute or sell any personal data of website users in disagreement with this Policy.

  • Personal data eventually shared, and always in observance of the necessity principle, are for companies partners, who support Santa Lolla's activities, such as the company that provides data storage (servers) and technology, agency and marketing that can administer the marketing emails, the franchised units, companies that process payments (tickets, credit card, etc.), among others, with which Santa Lolla maintains a contract in which the responsibilities and mutual commitments regarding the importance of the Privacy issue and Personal Data Protection.

  • The user may have access, from our website, to links to external websites, whose content and privacy policies are not our responsibility. We recommend to our users that, when being redirected to external sites, consult the respective privacy policies before providing your personal data and any other information.

5. Responsibility of the agents who will carry out the treatment

  • SANTA LOLLA uses reasonable market means and legally required to preserve the privacy of the PERSONAL DATA that treat.

  • As a way to guarantee the security and confidentiality of your DATA PERSONAL, we limit access only to those who really need to perform their functions.

  • all tothose who process your PERSONAL DATA based on the SANTA LOLLA's instructions (Operators) are subject to a duty of confidentiality and are required to demonstrate compliance with GDPR and other data protection laws.

  • SANTA LOLLA protects its systems against unauthorized access by through varying levels of access permissions and controls by password, defined by the IT area. In case of violation of these systems, actual or suspected, we will notify you, the National Data Protection (“ANPD”) and any other authority that apply to the incident and the measures we will take to solve it.

  • While SANTA LOLLA makes best efforts to preserve privacy and protect user data, no transmission of information is completely secure, so that SANTA LOLLA cannot fully guarantee that all information you receives or sends are not targets of unauthorized access perpetrated through methods developed to obtain information improperly.

6. Duration of treatment

  • In order to protect the privacy of users, PERSONAL DATA treated by SANTA LOLLA will be eliminated when they are no longer necessary for the purposes for which they were collected, or when the user requests its deletion, unless its maintenance is expressly authorized by applicable law or regulation, or even in the prescriptive limit defined by law for cases of admission of any legal or administrative actions.

7. Cookies

  • When accessing our website, user preferences will be memorized through the temporary use of cookies, which are data files transferred from a website to the device from which it is navigation originated, without storing personal data, with the exception of the IP, by legal obligation and respecting the deadline provided by law. That allows SANTA LOLLA to monitor browsing patterns while the user accesses our pages.

  • Cookies are small text files used by websites to make navigation more efficient.

  • Website users have the option of enabling or disabling cookies at any time through the browsers themselves. However, We draw attention to the fact that disabling cookies may limit your experience on our website.

  • Google Chrome

  • Internet Explorer

  • Mozilla Firefox

  • Safari

8. Right holders of personal data

  • The user, as holder of PERSONAL DATA, has the following rights before SANTA LOLLA:

  • Confirmation: Right granted to you to obtain confirmation that there is the PROCESSING of your PERSONAL DATA by the company;

  • Access: Right to obtain access to your PERSONAL DATA, through clear information about the origin of the data, the absence of registration, the criteria used and the purposeof the TREATMENT;

  • Correction: Right to request correction of incomplete data, inaccurate or out of date;

  • Anonymization, blocking or deletion: Right to be guaranteed the disconnection of PERSONAL DATA, to request the temporary suspension of any TREATMENT operation of them or to request the deletion of a data or set of PERSONAL DATA, when these are unnecessary, excessive or treated contrary to the LGPD;

  • Portability: Right to request the transfer of your DATA PERSONAL to another service provider or PRODUCT;

  • Deletion: Right to request the deletion of your PERSONAL DATA treated with your prior consent;

  • Sharing: Right to receive information about entities public and private with which your PERSONAL DATA are shared;

  • Explanation: Right to obtain information about the possibility and consequences of not providing your consent to a certain processing of your PERSONAL DATA;

  • Revocation of consent: Right to manifest, by procedure free and facilitated, the revocation of your consent to the PROCESSING of your PERSONAL DATA;

  • Opposition: Right to object to the PROCESSING of your PERSONAL DATA when carried out in breach of the LGPD;

  • Information about automated processing: Right to obtain clear information about the criteria and procedures used for decision-making based on TREATMENT automated collection of PERSONAL DATA that affect your interests, such as decisions aimed at defining your personal, professional, consumption and credit or even the aspects of his personality

  • Without prejudice to the provisions of the clause above, in all cases, to exercise their rights, the data subject may enter into contact SANTA LOLLA through the DPO email ( Before answering, to confirm your identity, you can some information and PERSONAL DATA may be requested.

9. Security

  • We have the SSL Security Certificate issued by the company SECTIGO BRASIL (formerly “COMODO BR”), which is the highest authority on commercial certification. This certificate confirms the identity of our company and allows the encryption of all information between the server and the user of the site, to guarantee the integrity of all transmitted data, ensuring that all transactions carried out on our website are fully reliable and secure.

  • Additionally, data from the credit cards used in our site are registered only in the database of the administrator of cards, without storing information in our systems, nor temporary.

10. Intellectual Property

  • All content found on the SANTA LOLLA website is its property exclusive rights, including, but not limited to, any programs, data and files, as well as the use of SANTA LOLLA terms such as trademark, corporate name and domain name, are property exclusive to SANTA LOLLA. This means that when accessing the site, the User will not have right of use (whether total or partial) on any content made available on any pages of the site.

  • If eventually there is an interest on the part of the users in the useparticular of any content on the SANTA LOLLA website, you must request, previously and formally, an authorization through a of the service channels available, being immediately prohibited the use for commercial purposes, as well as any modification of the content.

  • No content displayed on the SANTA LOLLA website may, in any way form, be copied, distributed, reproduced or disclosed, in any means, under penalty of civil and/or criminal liability.

  • Any content submitted for publication by the user on the SANTA LOLLA will be the exclusive civil and criminal responsibility of user and cannot be interpreted in any way as an act by SANTA LOLLA.

  • SANTA LOLLA, however, reserves the right not to publish, as well as remove any content deemed inappropriate morally or legally.

  • The possible withdrawal, even upon request, of any content should always be understood as a demonstration of prevention of unpleasantness and, never, as recognition of any infringement by SANTA LOLLA of the rights of third parties.

  • The images used on the SANTA LOLLA website may not reflect the original size or current situation of the reproduced content, being merely illustrative.

11. Questions or requests

  • If you have questions about this Privacy Policy or to requests for personal data, you can directly contact the Person in charge/DPO: RENAN MINAMI YANAGIDA, with address for correspondence in the City and State of São Paulo, at Rua das Olímpicos, nº 205 – 9th Floor, Vila Olímpia, CEP: 04551-000 – and by email

LAST UPDATE: December 17, 2021.