How to Buy
The SANTA LOLLA website was developed so that you can purchase
easier and more objective way.
If you are looking for a certain
product or just trying to discover something new, we can
to help.
Step 1: Choosing the Product(s)
Navigation
To find a product you want
through navigation, simply click on the appropriate category in the
top or side (left) of the page; then choose one
subcategory in the menu and finally choose the product you want.
Search
If you want to search for a specific product,
through the features or model, just use the search bar,
located at the top of the site. The most relevant products will be listed
as a result of the search performed.
Search/ Search refinement
When searching with a keyword, the bar
left side will assist you with filters so you can have a
more complete view of the search result. So you can arrive
faster to the desired product.
Step 2: Adding to Cart
When choosing the product, just click on the buttonBUY. Your product will be added to your shopping cart
shopping. In this step, you can define the logistical details and
promotions for your product. You can:
- Set the
quantity of products
- Add new products to
list
- Delete an unwanted product
- Calculate the
shipping cost
- Enter a promotional voucher
If
If you choose to choose other products, you will return to the store. For
add another product to the cart, just repeat the previous step. A
quickest way to know what's in your cart at the moment is
access the link that has the name "My Cart" at the top of the page
to the right of every page.
Calculating the shipping cost
On the shopping cart page you can calculate the value
the shipping cost of your order. Just put your zip code in the field related to the
freight and click on CALCULATE.
Removing products from your Cart
At any time you wish, you can remove an item
from your cart. Just click on "My Cart" and you will
visualize what you have. On this page you can delete the item from your
cart. To delete an item, just click on the "X" button next to
quantity side, corresponding to the same.
Step 3: Identification
When defining your shopping cart, just click onFINALIZE PURCHASE. You will be forwarded to the page of
identification. If you have already registered, just enter your e-mail and
your password to proceed to step 4. If not already
registered, just perform a quick registration on our website. You will
fill out a form with some information.
If you are already
registered but forgot your password just click on the link “Forgot your password?” which is below the e-mail field.
NOTE: the information
provided are for exclusive use to carry out order analysis,
issuance of invoices and for contacting the user, and are not
provided to third parties. Our store is equipped with a security certificate
to ensure the protection and secrecy of data provided by the user.
Step 4: Addresses
After identifying yourself, you must confirm the delivery address of the
products. Our store allows you to register more than one address
delivery for your orders, one per order.
To use the
registration address for delivery, click on “Use this address”.
If you choose to enter a new delivery address
for your order, just fill in the form and click on the “Save and use this address”. You can also edit an existing address or delete it.
Step 5: Delivery service
When defining the delivery address, you will be asked to choose the service
Of delivery. Evaluate the value and delivery time and choose the best
meets your need and click on “Proceed”.
If
want to change the delivery address just click on “Change delivery address”. You will be directed to the previous step.
Step 6: Payment
You will see a brief summary of your order, with the desired products and
defined prices, and with the chosen delivery address. now enough
define the payment plan that best suits your purpose:
Credit card
We have several credit card options for our
users. You must choose one of the options, enter your
card and choose the payment method. Learn more.
Bank slip
You also have the option of printing a bank slip for
payment (only for cash purchases).
By defining the
payment information, please review all of your order information.
If they agree, click on FINALIZE PURCHASE.
The site will inform the number of
generated order and a brief summary of it.
Done! Your request
was carried out successfully.
Immediately, you too
you will receive an order confirmation email. You will be notified of
the entire process of your purchase by email and you will also be able to consult the
any time in our store the order process through your
account.
How to navigate the site
Home Page
On our homepage, you will find product suggestions with prices and special conditions. You will be able to find the best up-to-date offers every day, in addition to featured products. You can also access banners that allow access to exclusive promotions in addition to giving access to Categories and the search tool. It is also possible to access your account, your orders, our policies, payment methods and whether register to receive our newsletter.
Search
If you wanted to search for a specific product, through the characteristics or model, just use the search bar, located at the top and bottom of the site. The most relevant products will be listed as a result of the search performed.
Search / Search refinement
When searching with a keyword, the left sidebar will help you with filters so you can get a more information about the search result. That way you can get there faster wanted product.
Categories
In each product category, you will find the main products
and promotional campaigns.
You can browse directly through the
PRODUCT CATEGORIES located in the navigation bar at the top of the
page. Or you can also go directly to a desired subcategory,
via the left navigation menu. When accessing a category, the menu can
be more detailed, by manufacturer, type of product, among others
filters.
Shortcuts
At the top of the page and in the footer, you will find links that allow you to speed up
your purchases, track your orders and facilitate your navigation through the
store, see some examples:
My Account- Register or update your data, including email and
delivery address.
Call Center - Here, you clarify your doubts, obtain information
about your order and get to know the site better.
My Bag- Here, you can view the products included in your
bag, view the total amount and complete the purchase.
Safe Shopping
100% secure purchase!
To ensure 100% secure operation,
your purchase details are encrypted. Cryptography is a system
of information codification created to guarantee that nobody, in
under no circumstances have access to your data. no information
travels over the network without being encrypted, using the best systems
available on the market. Protection is absolute.
We have the
SSL Security Certificate issued by the company SECTIGO BRASIL (formerly
“COMODO BR”), which is the largest commercial certification authority. This one
certificate confirms the identity of our company and allows the
encryption of all information between the server and the user of the
website, to ensure the integrity of all transmitted data,
ensuring that all transactions carried out on our website are
fully reliable and secure.
In addition, data from
credit cards used on our site are only registered with the
administrator's database, without storing information in
our systems.
Cancellation
If the payment option chosen was a bank slip, and you have not yet made the
payment, the order will be canceled automatically within 3 days
useful, at no cost to you.
If the payment option
chosen was a card, it is necessary to wait for confirmation to
request cancellation.
To request cancellation,
just get in touch with our Relationship Center through
from one of our channels informed on the home page ofRELATIONSHIP CENTER.
Different purchase data
After approval of the credit by your card company, we alert you
that for your security the information entered in your order may
undergo an internal review and will be subject to confirmation. It is
confirmation can happen through a telephone contact or e-mail. O
delivery time starts to be considered only after the analysis of your
requested by our store. You will always be notified, by e-mail, about
any change in the processing flow of your order.
After
our notification about the divergence of data, your order will remain
suspended for 48 hours so that you can send us the information
necessary for us to proceed with your request.
We reinforce
our commitment to credit card security on the Internet,
guaranteeing our users total security on our website.
Difficulty in billing - Boleto
Payment of the Boleto can be made at any bank branch, home
lottery or internet banking.
The Boleto Bancário must be paid
within 1 day of purchase. Until the due date of the ticket will be
reserved for you the product (s) and promotions purchased. After
expiration date, your purchase will be canceled and the conditions may
be lost.
Print or Reprint the Bill
After selecting the payment method and completing the purchase, you will be
automatically opens the page for printing the billet. if not
it is possible to carry out the printing at the moment or if the ticket was
lost/damaged it is possible to reprint it by clicking on MY ORDERSand accessing your purchase.
After
payment is not necessary to send any kind of confirmation.
We use an automatic system that within a maximum period of 3 working days will
acknowledge your payment and complete the shipping process. You will be
informed by e-mail regarding payment confirmation.
Only
reprints can be carried out until the 1st day after the closing of the
order.
The payment by bank slip is only valid for online purchases.
view.
You can pay your ticket through
internet:
- On the main page of your bank, enter the data
of your account and follow the instructions to login.
-
After being “logged in” you will have access to Internet Banking. look for the
option to pay bank slip or pay bill. Fill in the data.
Ready. Your ticket is paid. Wait for the email from our store confirming
The payment.
Difficulty in billing – Card
If it is not possible to complete your purchase, an email will be sent.
indicating the problem. When purchasing with cards, these problems may
be:
- Divergences: insufficient or inconsistent data
for your order to be sent to the card issuer.
-
Problems with the credit card.
- Lack of credit limit
credit available.
- Card blocked for purchases
online.
- There was no reply confirming data.
Important:
The total purchase price must be taken into account, not just the
plot value. This value must be within the available limit of the
your credit card.
For your privacy there are no
information about the reasons for cancellation is made available to us
due to card issues. For you to have more information about the
problem, you need to contact your service provider.
credit.
If it is not possible for the purchase to be completed by
card is available for purchase by bank slip.
A
Once the order is finalized, it is not possible to change the number of installments
chosen at the time of purchase.
Any order that results in
problems will be canceled soon. Interested in proceeding with
purchase, after correcting the error, place a new order.
Delivery time
The deadline for delivery of the products varies according to the place and the form
chosen payment method.
The calculation of the delivery time of the
order is available in the bag and on the checkout page
purchases.
To calculate, just enter the zip code in the field
specific item and click onCALCULATE SHIPPING. It will be
The name of the service, delivery time and freight cost are displayed.
Attention:
The deadline for delivery of the order starts to be considered from the
moment we receive confirmation of approval by the institution
finance, after validating the registration data.
Change delivery address
After choosing the product, go through the cart, and make the
identification, you must confirm the delivery address of the products.
Our store allows you to register more than one delivery address
for your orders.
To register a new delivery address
for your order, simply fill in the form and click the “Save and use this address”. You can also edit an existing address or delete it.
Methods of payment
We offer the following ways for you to make the payment of the your request:
Payment in installments/on credit
Credit cards:
- Visa
- Mastercard
-
Elo
- Amex
- Hipercard
The numbers of
credit cards provided are registered directly with the bank of
data from card administrators, not allowing access to these
information from the merchant. When reporting data to the
administrator, it performs the verification of the transaction online and
returns only if the purchase is released or not.
Cash payment
bank slip o:
For your convenience and safety, after
any purchase, your registration information is subject to
confirmation. If there is any discrepancy in the data that may
lead to a delay in the delivery of the order, you will be informed through the
registered email.
Products not available
If you found a product that is not available for purchase,
means that the goods may be out of stock or may not be
response.
All products with the information
“UNAVAILABLE” are checked daily for
stock adjustment. Replacement is often not possible.
because the goods are out of stock or may not be replaced.
For
be notified as soon as this item is available for purchase, if
be restored, register your e-mail in the area "Notify me when this product becomes available" and you will receive an email notice when the stock is updated.
Delivery service
We carry out our deliveries via Post Office and/or contracted carriers
for us. We deliver nationwide all products
available for sale on the website, with limited coverage by the
contracted companies. To check availability, inform the zip code of the
delivery address after clicking CALCULATE FREIGHT, within the details page of the
products or in the shopping cart/bag.
It is not possible
schedule date and time for deliveries.
Receipt of the
merchandise can be carried out by third parties, such as porters of
condominiums and family members, as long as they sign the proof of receipt
of the goods and are over 18 years old.
For deliveries
made by the Post Office, three attempts are made to deliver the
product on consecutive business days. Occurring three delivery attempts
without success, the product will be returned to our Distribution Center.
For a new shipment, the first delivery period is valid again.
informed.
Deliveries are made from Monday to
Friday during business hours, which may eventually occur at
Saturdays.
There are some restricted delivery areas
defined by the Post Office. In these areas there may be delays in delivery or
collection of the package at the post office defined by them. AND
It is important to clarify that this procedure is outside the control of
SANTA LOLLA and that the restricted areas can be changed at any time
moment by the Post Office. We'll always let you know if your zip code is in any
these areas at checkout.
Deliveries
of our orders are subject to possible delays for reasons
alleged by Correios and carriers, such as rains
storms, floods, accidents and/or strikes in the region where the product
should be delivered.
The delivery date starts counting from
from the approval of the payment.
In order for your order to be
delivered safely, always have a guardian over the age of 18 at the
delivery address to receive it.
